Terms & Conditions

Terms and Conditions

Terms and Conditions

Reservation conditions

To make reservations you have to provide: name and surname, email, phone number, credit / debit card number and expiration date.
Reservations above 300 euros have different conditions. We will charge a deposit of 30% of the reservation. You can also pay by bank transfer. The reservation can be canceled or modified 5 days before arrival.

Maximum of the stay: 2 weeks

 

Check In-Check out

The reception is open 24 hours. Arrival check-in: From 2:00 p.m. Departure until 11:00. We accept credit cards. Taxes included (except the municipal tourist tax of 0.72 euros per person and night).

 

Group reservations

For group bookings of 6 or more people, the cancellation policy is 10 days before arrival. If you do not cancel on time we will charge the full amount of the stay. The deposit is 50% of the reservation, can be paid by card or bank transfer.

 

Cancellations and modifications

We accept cancellations and modifications 2 days before the arrival date. If you do not cancel in this period of time, the cancellation will be charged as the equivalent of your first night’s stay.

 

Others

The facilities of the establishment are fully adapted for people with reduced mobility and wheelchair. Guests wishing to book a bed for persons with reduced mobility should contact Black Swan Hostel in advance.

The price of the accommodation includes the bed linen. Towels are available for an additional fee.