Help Center
Find answers to your questions here!
And don't hesitate to reach out by clicking on the orange Support button at the bottom right if your question needs a human touch after all!
Booking and payments
Bookings, vouchers, discounts and other cash queries. Answers to all your questions are just a click away!
Modifications and cancellations
Got a reservation but it's not quite right? Let’s change things up!
Prepare your arrival
We can't help you pack, but we can help you prepare almost everything else!
Hostel life
Let’s save you a trip to reception! All the basic hostel FAQs can be found here.
Food and drinks
Belushi's bar and restaurant deals, hostel rules and more bite-sized info!
After your stay
We've all forgotten our glasses before. Click here to learn how to get them back, and more post-stay info!
Group bookings
Student group or a big group of travel buddies? This is the place for you!
Group bookings
Student group or a big group of travel buddies? This is the place for you!
Discover our hostels
Ready to be INNspired? Visit one of our various hostels across some of Europe's best cities. We're the ultimate gateway for fun, new friends and unforgettable memories!
Book Direct
Book Direct and save 5%! Unlock the best online rate, plus the chance to win an all inclusive luxury trip, plus get a free welcome drink, exclusive food & drink deals and the chance to win an all inclusive luxury trip for 2 plus more.
Work with us
We are looking for awesome people who know how to start a party, shake up awesome cocktails and create darn good times to be remembered. Think that's you? Then join our crew!